The rating was based on AGS’s Past Performance Evaluation, specifically covering customer satisfaction metrics such as quality of service, reliability, responsiveness, business relations, personnel and customer support. Customers surveyed for this evaluation engaged AGS to provide program management and related support for their programs, as well as provide advanced information technology services.
“We are pleased to have received this outstanding score,” said Pat Cresta-Savage, President and CEO of AGS. “Our clients have placed their trust in us to provide the services they need, when and where they need us. Striving for customer satisfaction is our main focus, and we are proud to have received this feedback from our clients that our efforts are effective.” According to Dun & Bradstreet, a score of 95/100 demonstrates outstanding overall customer satisfaction relative to similar companies.